PROFESSIONAL EXPERIENCE
SELF-EMPLOYED – Orlando, FL Nov/02 – Present
Currently working offering my services as remodeling/repairer for homes in distress and with real estate investors, driving a taxi on weekends at Walt Disney World, and repairing/selling computers for friends and neighbors.
TELEMARKETER
International Community Marketing (ICM) – Orlando, FL Sep/02 – Nov/02
Contacted prospective customers at their home over the phone offering local, long distance, and features for their home-based phone line. Meeting the daily sales quota under a heavy floor supervisor’s pressure.
PC SUPPORT (PADILLA CONSULTING) – San Ysidro, CA Aug/99–Aug/02
I established my own consulting business using the skills I gained in college and on my own, and have contracted my services as: end-user support; individual and classroom software/hardware instruction; hardware repair, installation and sales; network design, installation, and administration. My contracts have included:
· Fluor Gulf Communications, Inc.
Trained as Certified Wireless Telecommunications Installer for AT&T’s new project starting in San Diego, learning about Radio Frequency Signals, Local Network Porting, Field Installation Test (FIT), Base Station Operating Center (BSOC), Remote Signal Static Interface (RSSI), Remote Unit Antenna (RUA), Angel Box (AB), and Customer Service Training among others to measure RFS and determine the exact location for the RUA and AB, for the successful installation of the new Wireless Telephone Line to the customer’s location. Filling out Trouble Failure Reports (TFR), when notification of the AT&T Quality Control Engineer was needed, and login it into the TFR Tracking Matrix.
· Robert Half International/Advanta
Supported a workstation migration effort from Windows 95 to Windows NT for their client (Advanta Mortgage).
Upgraded over 1000 workstations, including hardware troubleshooting, imaging up to 16 workstations simultaneously through a Summit switch using the "Unattended" method and Winstall imaging application, configuring each user in the Novell 4.0 server through MS Novell Client for Windows NT. I installed department-specific applications (MS Office Professional, Outlook, AS/400 Emulator, and other proprietary software), on the workstations and tested and supported all applications for proper functionality over the phone using Remedy Tracking Software.
· TRC/Vulcan Materials
Created the materials’ shipping reports using two networked Command Data VT 510 terminals remotely connected to a Mainframe 4300 VAX Host Base System running VMS 6.0. I processed employee time cards, customer orders, product prices, and quantities shipped, and printed tickets and reports for Vulcan Materials, Co. – CalMat Division I troubleshot the manager’s Windows 95 PC with MS Office Professional Suite.
· R&R International, Inc.
Performed the complete evaluation of and recommendation for the purchase of the local area network (LAN) devices. I designed and installed the wiring for the new network; provided the administration and maintenance of Windows NT server and users’ workstations, and proposed hardware/software for the Company’s Web Server. I edited forms used for the United States/Mexico Customs Imports-Exports required documentation.
SOUTHWESTERN COLLEGE – San Diego, CA
Adjunct Instructor Aug/98–Jun/99
I taught CIS courses. Subjects include; Computer Literacy, Introduction to Computers and Information Processing, Computer Network Installation, Microcomputer Repair and Service, Computer Hardware/ Software Upgrade, and Tech-Support.
COMPUTERLAND – Idaho Falls, ID
Service Manager Nov/97–May/98
I researched pricing, compatibility and availability of equipment needed to fill service requests; inspected/repaired hardware at customer site and at the shop IBM/MAC workstations, HP/Compaq servers, networks cabling; supported store sales; maintained and prepared service/activity reports, and provided tech support over the phone using Remedy Tracking Software.
CITICORP DEVELOPMENT CENTER – Los Angeles, CA
Project Manager Assistant (Internship) Feb/97–Jul/97
I wrote and edited portions of the System Development Methodology (SDM) binder; managed and secured developers’ files on Windows NT and edited tables on UNIX platform. I tested developers’ software on UNIX simulation environment and installed it on actual Windows NT CAT hardware. I assisted management in tracking developers’ code and reported weekly progress to manager using MS Office applications.
DEVRY INSTITUTE OF TECHNOLOGY – Long Beach, CA
Help Desk Support / Faculty Assistant Apr/95–Dec/96
I provided information to students/faculty with computer problems i.e. networking, and hardware/software (AS-400, PCs, Laptops, Laser and Dot Matrix Printers, WAN, and LAN peripherals). I scheduled computer-lab maintenance and repair-technicians, tutored students in applications programs, and graded class work and tests. I adapted a Public Branch Exchange (PBX) program written in GW Basic (Menu Driven) into a Windows-based program using Visual Basic.
US REGULAR ARMY – Honduras, C. A.
Helicopter Mechanic (UH-1 "Huey) Nov/93-Sep/94
Trained to maintain Huey helicopters and their electronic equipment. Completed UH-1 Helicopter Repair Course, Basic Combat Training course and graduated with exceptional performance from the 1-13th Aviation Regiment, 1st Aviation Brigade, US Army Aviation Center, Fort Rucker, AL.
IDAHO FALLS SCHOOL DISTRICT 91 – Idaho Falls, ID
Substitute Teacher/Tutor Oct/91-May/93
Taught and tutored high school students in physics, math, computers, and English (ESL).
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